Terms & Conditions

Last updated: 21 January 2026

1. Legal Information (Aviso Legal)

In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE):

Trading name: Ibiza Leads

Owner: Daniel Peter Savage (autónomo)

NIE: Y0341253Q

Registered address: Passatge D'en Ros 22, Piso 1, Puerta D, 07840 Santa Eulària des Riu, Illes Balears, Spain

Email: [email protected]

Activity code: IAE 849.9 — Otros Servicios Independientes

Website: ibizaleads.com

2. Introduction

These Terms & Conditions govern your use of the Ibiza Leads website and services. By booking a Lead Leak Audit, purchasing our services, or otherwise engaging with us, you agree to be bound by these terms. If you do not agree, please do not use our services.

These terms apply to all clients, whether businesses (B2B) or consumers (B2C).

3. Services

Ibiza Leads provides done-for-you enquiry-to-sale systems for service businesses, primarily based in Ibiza.

What's included in our core service:

Conversion landing page and thank-you page

Online booking calendar

Enquiry capture forms

Centralised lead management (inbox and pipeline)

Automated acknowledgement and follow-up sequences (7-10 days)

WhatsApp integration

Alerts and notifications for new or stale enquiries

Full technical setup (domain, email routing, DNS)

Handover and training

What's NOT included:

Running ads or paying ad spend

Social media content creation

Replying to messages on your behalf

Ongoing marketing management

Full website rebuilds (unless separately agreed)

4. Pricing, Taxes and Payment

Setup fee: €2,500 (one-time)

Monthly retainer: from €97/month (covers platform, basic support, and WhatsApp integration)

VAT (IVA) treatment:

Clients based in Spain: prices exclude 21% Spanish IVA, which will be added to all invoices.

Clients based in the European Union (B2B with valid VAT number): subject to reverse charge under Article 196 of EU VAT Directive 2006/112/EC.

Clients based outside the EU: services are not subject to Spanish IVA under Article 69.2 of Spanish VAT Law (Ley 37/1992).

Payment terms:

Setup fee: 100% payable in advance before work begins.

Monthly retainer: invoiced monthly, starting upon system handover.

Accepted payment methods: bank transfer and other methods listed at the time of invoicing. All prices are quoted in Euros (EUR).

5. Lead Leak Audit

The Lead Leak Audit is a complimentary 20-minute consultation to assess your current enquiry flow and identify leakage points.

The audit is obligation-free.

No payment is required to book an audit.

The audit does not guarantee any specific outcome or revenue.

6. Client Responsibilities

To enable us to deliver our services, you agree to:

Provide timely access to all required accounts and platforms.

Provide necessary content, logos, brand assets, and business information.

Respond to requests for information or approvals within a reasonable timeframe.

Ensure you have the legal right to use any content, images, or materials you provide to us.

Comply with all applicable laws and regulations in connection with your business.

Delays caused by lack of access, information, or response on your part may extend our delivery timelines and we accept no liability for such delays.

7. Intellectual Property and Ownership

Upon full payment and handover, you retain full ownership of:

Landing pages and funnels built specifically for your business.

Workflows and automations configured for your business.

All custom content created for your business under this engagement.

We retain ownership of any pre-existing templates, frameworks, methodologies, or proprietary tools used in delivery. You receive a perpetual licence to use these as integrated into your delivered system.

We do not retain access to your systems after handover unless separately agreed for ongoing support.

8. Delivery Timeline

Our standard delivery timeline is 7-10 working days from receipt of full access and all required information. Timelines may vary based on project complexity and client responsiveness, and any indicative dates are estimates, not guarantees.

9. Refunds and Cancellations

Setup fee:

Non-refundable once work has commenced.

If you cancel before work begins, we will refund 100% of the setup fee within 14 days.

Monthly retainer:

Cancel anytime with 30 days' written notice.

No refunds for partial months.

Right of withdrawal (consumers only):

Under Spanish Law 3/2014 and EU Directive 2011/83/EU on Consumer Rights, consumers (not businesses) have the right to withdraw from a contract for services within 14 calendar days of acceptance, without giving any reason. To exercise this right, send a clear written statement to [email protected] before the 14-day period expires.

If you have expressly requested that we begin performance of the services during the withdrawal period, you acknowledge that you will lose your right of withdrawal once the service has been fully performed, and that you may be liable for the proportionate cost of services performed up to the point of withdrawal.

10. Limitation of Liability

Ibiza Leads provides systems to help you capture and follow up on enquiries. We make no warranty or guarantee in respect of:

Any specific number of leads, enquiries, or bookings.

Any revenue, sales, or commercial outcomes.

Results from any third-party marketing, advertising, or platforms.

To the maximum extent permitted by Spanish law, our total aggregate liability under or in connection with these Terms shall not exceed the fees actually paid by you for the specific service giving rise to the claim. We exclude liability for any indirect, incidental, consequential, or special damages, including loss of profits, business, data, or goodwill.

Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by negligence.

Fraud or fraudulent misrepresentation.

Any other liability that cannot be limited or excluded under applicable law.

11. Confidentiality and Data Protection

We treat all client information as confidential and will not disclose it to third parties except:

As required to deliver our services (e.g. CRM platforms, hosting providers, integrations used in your system).

As required by law, court order, or competent regulatory authority.

Personal data is processed in accordance with our Privacy Policy [link to Privacy Policy] and the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

12. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, internet outages, cyberattacks, governmental actions, strikes, or pandemics.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of Spain. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ibiza, Illes Balears, Spain.

For consumer disputes, the European Commission provides an Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page, with the "Last updated" date amended accordingly. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact

For any questions about these Terms & Conditions, please contact:

Name: Daniel Peter Savage

Email: [email protected]

Address: Passatge D'en Ros 22, Piso 1, Puerta D, 07840 Santa Eulària des Riu, Illes Balears, Spain